T & C
Filling your baskets...
What we wanted most of all was to ensure a stress-free experience for you.
You just fill your baskets with what you like, and then you pay, it is as simple as!
Payment can be easily made via PayPal Express (no PayPal account needed) it allows you to pay with credit or debit cards so you can make your purchase quickly and easily with no hassle!
Please ensure that the delivery address you provide us via the website is the same as the delivery address you provide us via PayPal.
Thank you so much.
We offer FREE postage for all orders.
We do not hold any of our stock inhouse, all our stock is held, processed and shipped by various third parties so if you are ordering multiple items, they may be shipped to you in different packages.
Your orders should be shipped within 2 working days (at busy times, it may be a little longer) but we are confident that you will get the best service during the shipping process. An email will be sent to you confirming that your order is being processed. When we are notified that your order has been shipped, an email will be sent to you confirming that your order is on it's way, after which, please allow 1-3 days for your order to arrive. if the order hasn't arrived in 7 days, we will contact the third party to investigate.
As most orders will be sent by Royal Mail please be aware that delays can sometimes occur, especially during busier periods.
All Hidey-boo products are processed and shipped by a separate third party. We are hopeful that all Hidey-boo orders will be with you within 5 working days
Please ensure that the delivery address provided via the website is the same as the delivery address you provide via PayPal.
We do not, at this moment in time, post to countries outside of the UK.
There is one thing we are unable to control and that is the weather. We do on occassion experience snow and this can affect our postal service; if this does happen, we will of course make it known to you as soon as possible.
If you have any problems at all, please do not hesitate to contact us.
Security & Privacy
All payments are handled by secure third party payment providers.
We only offer payment providers that we would be comfortable purchasing through ourselves.
We have no interest in passing on your details to any third party - this is indeed a big bugbear of ours when companies do so, and we definately do not want to be the source of your annoyance.
All links within the blog such as Zazzle, are all from trusted websites which are subject to their own privacy policies.
We accept returns within 14 days. Please e-mail us the reason for the return beforehand [email protected] . As our items are processed by a third party, we will need to await their approval for the return before we can authorize it. All items must be returned in the same condition as it was received in it's original packaging. Tags and labels must not be removed and the item must not be washed or altered in any way. The buyer pays for the postage cost of returning the item. When the item arrives back, a refund will be granted in the same method as the payment was made.
We have been assured that all care will be taken to package your gifts in order to prevent breakages happening in transit, but due to the nature of many of our gifts, it is possible that breakages may occur during transit. If this does indeed happen, please let us know as soon as possible (14 days at the latest) so that we can arrange a replacement with the third party.
All Hidey-boo items are personalised, and due to this, we are unable to offer a return service for these products. PLEASE ensure all details are correct at the point of ordering, this includes spelling, grammar and chosen design! We cannot be held and neither can we hold the third party responsible for any mistake made by the customer. Hope you can understand our position on this.
Daffodili Contact Details
68 Russell Terrace, Carmarthen, Carmarthenshire, Wales, SA31 1SZ
If you need to get in touch for any reason at all,
just send us a message through the contact form in Contact us on our homepage,
and we will get back to you as soon as possible.
Our direct email address is: [email protected]
If you would rather phone us, our telephone number is:
01267 782 080
As we may not always be around to answer your call,
and your matter is urgent, please phone or text
my mobileon 07989500580 with your name, number and message
and we'll get back to you asap.
Thank you for taking your time to read, if you have any queries or suggestions at all, please feel free to contact us at any time.